Blackview provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the chart below for the warranty timelines of various products, as warranty periods differ according to models.
| Item | Warranty Period (Months) |
| Phone | 12 months |
| Tablet | 12 months |
| Earphone | 12 months |
| Smartwatch | 12 months |
| Security | 12 months |
| Mini PC | 12 months |
| Power station | 24 months |
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs conducted by 3rd parties
● Damage caused by external factors
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
● Purchases from unauthorized resellers
Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable. (Note: Ordering more than 10 units of a product will be considered a bulk order.) Once the returned item arrives back in Blackview's warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs
● For non-quality related war ranty claims, Blackview refunds the cost of the product itself
● Returns may be rejected if items do not meet the above requirements
How do I return an item and get a refund ?
Please reach out to Blackview customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number. Blackview support will share the corresponding return address with you within 24 working hours. For the refund to be processed in a timely manner, please be sure to send a return notification to Blackview with the following information:
(1)Name of the courier
(2)Tracking number
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.
Please note :
● Requests for refunds due to non-quality issues cannot be processed for items that have expired this 30-day window.
● For purchases not made directly through Blackview's official website, please contact retailers to return for refunds.
Blackview's limited warranty is restricted to the country of purchase.
For quality-related warranty claims, Blackview customer service will assist you in getting the product repaired. If the product can not be repaired to its optimal condition, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Blackview will offer a partial refund according to the usage time of the device.
Please note :
Warranties on all replacements follow the same warranty timeframe as the original defective item. Warranties on products are void after having been fully refunded.
Process:
● Buyer must provide sufficient proof of purchase
Valid proof of purchase:
1) Order number or screenshot of order information
2) Sales invoice
● Blackview must document what happens when buyers troubleshoot the product
● The defective item's serial number and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection
● For defective items that Blackview needs to have returned, warranties on those replacements are voided if the wrong item is returned to Blackview or if the defective item is not returned.
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by the buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer's accidental returns
● Returning personal items
● Returning items claimed to have defects but found by Blackview quality control to be in working condition
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Blackview is not liable for:
● Loss of data incurred from the use of Blackview products
● Returning personal items sent to Blackview
When returning items with a prepaid shipping label provided by Blackview, Blackview takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Blackview does not provide refunds for items damaged in transit for non-quality related warranty claims.
